Refund Policy
This policy explains when a refund may be available for Ad Vitals digital products, how bundles and upgrade purchases are handled, and how to submit a request.
Complete the 7-Point Check included in an eligible purchase. If it does not help you see your campaign more clearly, contact us within seven calendar days of purchase.
hello@getadvitals.comCheck the Eligibility
The voluntary clarity guarantee applies only where the product page states that it is included.
Request Within the Applicable Period
Requests under the clarity guarantee must be sent within seven calendar days of purchase.
Include Your Order Details
Use the purchase email address and include the order number and product name when available.
Digital Products
Ad Vitals products are digital PDF files supplied electronically. Nothing is physically shipped.
Access may be provided immediately after payment through the order confirmation page, customer account or purchase email. Because digital content cannot be physically returned, refund requests are assessed under this policy and any mandatory consumer rights that apply in the customer’s location.
This Refund Policy should be read together with our Terms of Use, Privacy Policy and Disclaimer.
7-Day Clarity Guarantee
The voluntary 7-day clarity guarantee applies to the standalone Ad Vitals 7-Point Meta Ads Pre-Launch Check and to the Complete Toolkit when the Toolkit product page states that the guarantee is included. It applies to another Ad Vitals product only when that product page expressly includes the same guarantee.
For an eligible Complete Toolkit purchase, the guarantee relates to the diagnostic clarity provided by the 7-Point Check contained in that order. It does not promise that every companion resource will be required for every campaign or that the Toolkit will produce a particular advertising result.
To make a request under this guarantee, provide the order number or purchase email address and briefly explain what remained unclear. You do not need to disclose passwords, full payment information or confidential campaign data.
This guarantee concerns the usefulness of the diagnostic framework. It is not a guarantee that a campaign will generate sales, become profitable or receive approval from Meta.
Bundles and Upgrade Products
Ad Vitals offers standalone products, a Complete Toolkit and upgrade products that add only the files a customer does not already own.
Standalone 7-Point Check
The 7-day clarity guarantee applies when requested within seven calendar days of that purchase.
Complete Toolkit
When the Toolkit product page states that the guarantee is included, the guarantee applies to the eligible Toolkit order and the diagnostic clarity provided by its 7-Point Check.
Upgrade Products
Unless an upgrade page expressly states otherwise, purchasing an upgrade does not create a new 7-day clarity-guarantee period for a 7-Point Check purchased earlier.
A refund request for an upgrade is assessed against the upgrade order itself. A refund of an upgrade does not automatically refund a previous purchase, and a refund of a previous purchase does not automatically refund a later upgrade.
Unless required by law, partial refunds for individual files inside a bundle or upgrade are not normally provided. If you purchased the wrong upgrade, already owned the included files or believe you were charged twice, contact support promptly so that the order can be reviewed.
Situations That May Be Eligible
A refund or other remedy may be approved in circumstances including:
- A valid request under the 7-day clarity guarantee.
- An accidental duplicate charge for the same product and order.
- An upgrade was purchased in error and duplicates files already owned.
- The wrong digital file was delivered.
- A supplied file is corrupted or cannot be opened, and we are unable to provide a working replacement.
- A verified technical delivery problem prevents access and cannot be resolved after reasonable support steps.
- A refund or another remedy is required by applicable law.
Eligibility is assessed using the order information, the product purchased, the timing of the request and the circumstances described by the customer.
Situations Generally Not Eligible
Unless required by law, a refund will generally not be provided solely because:
- A request under the voluntary clarity guarantee is submitted more than seven calendar days after the eligible purchase.
- The customer expected guaranteed sales, profitability, campaign approval or another specific advertising result.
- The customer decided not to use or complete the digital product.
- The customer purchased the product without reviewing the product description, included files or eligibility requirements.
- The customer expected consulting, account access, campaign management, website work or tracking installation that was not included in the product description.
- The issue can be resolved by resending the correct working file, replacing a corrupted file or restoring download access.
- The customer requests a refund for a previous order solely because a later upgrade or bundle became available.
The seven-day deadline applies to the voluntary clarity guarantee. It does not prevent a customer from reporting a duplicate charge, incorrect file, unresolved delivery problem, corrupted file or another issue that may qualify under this policy or applicable law.
These general exclusions do not override any non-waivable rights available under applicable consumer law.
How to Request a Refund
Email hello@getadvitals.com within the applicable request period.
Use the purchase email
Send the request from the email address used during checkout whenever possible.
Include the order details
Provide the order number, product name and purchase date when available.
Explain the reason
State whether the request concerns the clarity guarantee, duplicate payment, incorrect upgrade, delivery issue or another problem.
Do not send passwords, full card numbers, banking credentials, security codes or account login details.
Review and Refund Processing
We aim to review refund requests within three business days. Additional information may be requested when the order cannot be identified, ownership must be checked or the issue requires technical investigation.
Approved refunds are normally returned to the original payment method. The time required for the refund to appear depends on the payment processor, card issuer or financial institution and is outside our direct control.
When a purchase is refunded, access to the refunded digital files may be removed and the customer must stop using or distributing those files, except where applicable law provides otherwise.
A confirmation will be sent to the customer’s email address after the refund has been issued.
Mandatory Consumer Rights
Consumer rights for digital content can vary by country or region. Depending on the customer’s location, statutory cancellation, conformity, repair, replacement, price-reduction or refund rights may apply in addition to this voluntary policy.
Where this policy conflicts with a mandatory legal right, the mandatory legal right will apply.
Contact
Questions about this Refund Policy or an existing refund request can be sent by email or through the Contact page.