Contact Ad Vitals

Need Help With Your
Purchase or Download?

Send us a message about an order, digital download or question about any Ad Vitals product.

Response time Typically within 24 hours
To help us respond faster
  • Use the email address connected to your order.
  • Include your order number when available.
  • Describe what happened and what you expected.
  • Mention the device and browser involved.
01

Order & Payment

Questions about a completed payment, order confirmation, duplicate charge or the email address used during checkout.

02

Download Support

Help locating the download email, accessing a PDF or signing in to My Account.

03

Product Questions

Questions about the 7-Point Check, Creative + Landing Page Pack, Complete Toolkit or upgrade products.

Send us a message

Tell Us How We Can Help

Provide enough information for us to understand the issue, but do not include passwords, full payment-card details, advertising-account access or other sensitive credentials.

By submitting this form, you agree that Ad Vitals may use the information provided to respond to your enquiry. See our Privacy Policy.

What happens next

A Clear Process for
Customer Support

We review the information submitted, confirm the relevant order when necessary and reply using the email address entered in the form.

1

Message received

Your enquiry is submitted with the details entered in the form.

2

Order reviewed

For purchase-related issues, we may verify the order email, order number and transaction details.

3

Response sent

We typically reply within 24 hours with the next action or any additional information required.

Do Not Send Sensitive Login or Payment Information

Never send passwords, full card numbers, banking credentials, Meta account passwords or website administrator passwords through the contact form or by email.

Before contacting support

These Quick Checks May
Solve the Issue Immediately

The download email did not arrive

Check your spam, junk and promotions folders. Search for “Ad Vitals” and confirm that the checkout email address was entered correctly.

The download link is unavailable

Sign in to My Account using the email address connected to the purchase, then check Downloads and Orders.

You have a question about a product

Review the FAQ for information about what each product includes, digital delivery, intended use and product limitations.

Visit the FAQ page →

You want to request a refund

Read the Refund Policy before submitting a request so that you understand the eligibility period and required order information.

Read the Refund Policy →
Check before you spend

Ready to Review Your Campaign?

Use the 7-Point Meta Ads Pre-Launch Check to mark each campaign layer Green, Yellow or Red and identify the first issue that needs attention.

$7 7-Point Meta Ads Pre-Launch Check Get the 7-Point Check Instant PDF access • One-time payment • No subscription Need the full system? View the Complete Toolkit →