Privacy Policy

Scope of This Policy

This Privacy Policy applies to personal information processed through GetAdVitals.com, including information connected to website visits, customer accounts, standalone and upgrade purchases, digital-product delivery, download access and customer-support communications.

It does not control the independent privacy practices of external websites, advertising platforms, payment providers or other third-party services. Those organisations may provide their own privacy notices.

This Privacy Policy should be read together with our Terms of Use, Refund Policy and Disclaimer.

Information You Provide

The information collected depends on how you use the website. It may include:

• Your name and email address.
• Billing information such as billing address, country and other checkout details.
• Customer-account information, including username, account preferences and order history.
• Purchase information, including products ordered, previous order history, upgrade eligibility, order amount, currency, payment status and transaction reference.
• Information included in emails, forms, refund requests and other customer-support communications.
• Marketing preferences when you choose to subscribe or provide consent.

Please do not send passwords, full payment-card numbers, banking credentials, security codes or unnecessary confidential campaign information.

Information Collected Automatically

When you visit or interact with the website, certain technical and usage information may be collected automatically by the website, hosting provider, security tools, analytics tools or connected services.

This information may include:

• Internet Protocol address and approximate location.
• Browser type, device type and operating system.
• Pages viewed, referral source and interaction information.
• Date, time and duration of website activity.
• Cookie identifiers, session identifiers and similar technical information.
• Security, authentication, error and transaction logs.

How We Use Information

Personal information may be used to:

• Process orders and confirm payments.
• Provide digital-product access and download information.
• Create and manage customer accounts.
• Confirm purchased-file access, prevent duplicate delivery and determine which upgrade product applies to an existing customer.
• Respond to questions, refund requests and support issues.
• Maintain order, financial and business records.
• Detect, investigate and prevent fraud, misuse, security threats and unauthorised access.
• Operate, maintain, troubleshoot and improve the website and customer experience.
• Measure website performance and understand how visitors use the site.
• Send marketing messages when you have subscribed or when another lawful basis permits them. Marketing emails will include an unsubscribe option where required.
• Comply with legal obligations, enforce agreements and protect legal rights.

Where applicable under the privacy rules relevant to you, processing may be based on performing a contract with you, complying with legal obligations, your consent, or legitimate interests such as operating, securing and improving the website and providing customer support.

Payments and Transaction Information

Payments are processed by Stripe or by another payment method displayed at checkout. The relevant payment provider may receive information required to authorise, process and complete the transaction, including your name, billing details, purchase amount, currency and payment credentials.

Stripe and other payment providers process payment credentials under their own privacy notices and security practices. Ad Vitals may receive the payment status, payment-method type, transaction reference, order amount, currency and limited billing information needed to maintain the order, provide downloads, process refunds and keep financial records.

Ad Vitals does not ordinarily receive or store your complete payment-card number or card security code.

Cookies, Sessions, Analytics and Advertising Measurement

The website uses cookies and similar technologies to operate the store, maintain cart and account sessions, protect checkout activity, understand website usage, measure advertising performance and improve the customer experience.

These technologies may include:

• Essential website and WooCommerce cookies used to maintain cart contents, customer sessions, account access, security and other core website functions.
• Google Analytics 4, which helps us understand website traffic, referral sources, page activity, device and browser information, approximate location and actions taken on the website.
• Meta Business Tools, including the Meta Pixel and, where enabled, the Conversions API, which help us measure advertising performance, attribute conversions and understand actions taken after a person views or interacts with an advertisement.
• Other security, performance and technical technologies used to protect, maintain and troubleshoot the website.

Analytics and advertising technologies may receive information such as your browser and device type, Internet Protocol address, approximate location, referring page, pages visited, cookie or device identifiers and website-event information.

Website events may include viewing a product, adding a product to the cart, beginning checkout and completing a purchase. Purchase-related events may include the product, order value, currency and transaction identifier. We do not intentionally send full payment-card numbers or card security codes to Google Analytics or Meta for advertising measurement.

You can block or delete cookies through your browser settings. You may also use the Google Analytics Opt-out Browser Add-on and review the privacy and advertising controls available through your Meta account.

Blocking essential cookies may prevent the cart, checkout, customer account or download functions from operating correctly. Privacy requirements vary by location, and the website may adjust, restrict or provide additional controls for certain technologies where required by applicable law.

When Information May Be Shared

Personal information may be shared only where reasonably necessary for the purposes described in this Privacy Policy. The providers and categories of recipients may include:

• Hostinger and related infrastructure providers for website hosting, storage, backups, performance and technical support.
• WordPress and WooCommerce services used to operate the website, maintain customer accounts, record orders and provide digital downloads.
• Stripe and other payment providers used to authorise payments, process transactions, prevent payment fraud and issue refunds.
• Sender.net for customer grouping, marketing communications and automated email sequences. Sender.net may receive information such as your name, email address, marketing preferences, purchased product and customer-group information.
• Transactional email and customer-support providers used to send order confirmations, download information, account messages and responses to enquiries.
• Google Analytics for website analytics, usage measurement and performance reporting.
• Meta Business Tools for advertising measurement, attribution, audience-related functions and campaign reporting.
• Security and fraud-prevention providers, including website security and monitoring tools, where reasonably necessary to protect the website, customers and transactions.
• Professional advisers such as accountants, legal advisers or insurers where reasonably necessary.
• Government bodies, regulators, courts or other parties when disclosure is legally required or reasonably necessary to protect legal rights, security or safety.
• A buyer, successor or adviser involved in a genuine business sale, restructuring, financing or transfer.

How Long Information Is Kept

Personal information is kept only for as long as reasonably needed for the purpose for which it was collected, including providing products and support, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal or accounting obligations.

Retention periods may differ by category. For example, order and payment records may be kept longer than routine technical logs or abandoned sessions. Previous order information may also be retained where reasonably necessary to confirm product ownership, download access and upgrade eligibility.

Information may be deleted, anonymised or restricted when it is no longer required, subject to backup cycles and any legitimate need or legal requirement to retain it.

Data Security

Reasonable administrative, technical and organisational safeguards are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These safeguards may include access controls, account authentication, encrypted website connections, software updates, backups, security monitoring and reputable service providers.

No website, storage system or internet transmission can be guaranteed completely secure. You are responsible for protecting your email account, customer-account password and devices.

Your Privacy Choices and Rights

Depending on your location and the circumstances, you may have the right to:

• Ask whether personal information about you is being processed.
• Request access to certain personal information.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information in certain circumstances.
• Object to or request restriction of certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Opt out of marketing messages.
• Make a complaint to an appropriate privacy or data-protection authority.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request and may retain information that must be kept for security, transaction, fraud prevention or legal reasons.

Submit a request by emailing hello@getadvitals.com. We may request reasonable information to verify your identity before acting on a privacy request.

Children’s Privacy

The website and products are intended for people who can lawfully purchase business and advertising resources. They are not directed to young children.

If you believe a child has provided personal information without appropriate authorisation, contact us so the matter can be reviewed and appropriate action taken.

International Processing

The website may use service providers, technical infrastructure or storage systems located in different countries. As a result, personal information may be processed outside the country where you live.

Where required, reasonable contractual, technical or other safeguards may be used for international processing and transfers so that the transferred information receives a comparable standard of protection.

Third-Party Websites and Services

The website may contain links to external websites or may connect to third-party services. Their privacy practices are governed by their own notices and are not controlled by this Privacy Policy.

Review the privacy information of any external service before providing personal information to it.

Changes to This Privacy Policy

This Privacy Policy may be updated when website features, service providers, business practices or privacy requirements change.

The revised version will be posted on this page. Material changes may also be communicated through the website, account area or email when appropriate.

Contact

Questions about this Privacy Policy or requests concerning your personal information can be sent to: